All items sold at https://eunimos.com are guaranteed to be shipped between 2-4 days after your order has been processed after placing order. Processing time is the time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment. Typical delivery days to reach you is between 14-25 days depending on the method of shipment and your location.
Shipping time is the time for your item(s) to travel from our warehouse to your destination.
If you have not received your item(s) beyond this time, you are eligible for a full refund after we have conducted a postal investigation.
For orders shipped to the USA, European countries, New Zealand, Canada, Eunimos will refund if the total shipping time is more than 30 days.
Note: Deliveries might be delayed due to unavoidable conditions, like slower customs clearance procedures or poor weather conditions, and many others, regarding to those uncontrollable situations, the processing time for a refund/resend will be extended corresponding to the delayed days.
We do provide a shipping guarantee to all our customers. If we miss the delivery date (usually 30-40 days), we will offer a full refund.
Eunimos offers a full refund if the order delays. It will be counted from the date that the package leaves our warehouse.
- In normal circumstances, more than 30 days.
- In the busy season, more than 40 days, such as Black Friday, Cyber Monday, Christmas, etc.
- In unforeseen circumstances, such as epidemics etc, the date will be different. Please pay attention to our notification email and message.
Please note that, during some of the busy seasons, such as Black Friday, Cyber Monday, Christmas, etc, the date may be longer because of the massive packages and limited capacity of shipping companies. We will notify you in advance to protect your interest. Please check our refund policy for more details.
US Express: Average delivery time is 7-14 days.
CA Express: Average delivery time is 8-15 days.
AU Express: Average delivery time is 7-9 days.
UK Express: Average delivery time is 6-10 days.
Note: In a busy season, there may be a 3-5 days delay.